With the reopening of Solar Worldwide’s Desk Bay lodge in Cape City on 30 October, the entire group’s lodge properties at the moment are open and be a part of 1,200 international journey business operators in 160 worldwide locations to have acquired the World Journey and Tourism Council’s (WTTC) Secure Stamp of Approval for assembly international COVID-19 well being and security requirements.
The hospitality and leisure big has additionally acquired native endorsement for its resorts, casinos and eating places from the Tourism Enterprise Council of South Africa (TBCSA).
Sheena O’Brien, Solar Worldwide’s Well being and Security Specialist stated: ‘In some circumstances our well being and security protocols really exceed worldwide and native benchmarks, so we’re assured that guests to our properties will likely be protected. What the WTTC and TBCSA endorsements do, nevertheless, is provide guests the peace of mind that our protocols have been correctly assessed and accepted by a globally recognised and revered tourism authority.’
Visitors, workers, concessionaires and suppliers are all required to observe the identical strict well being and security protocols, ‘There isn’t one set of protocols for friends and one other for workers and suppliers. The chance is identical for all whether or not entrance of home or again of home, so the identical protocols apply,’ stated O’Brien.
On arrival, everyone seems to be taken by way of obligatory entry management protocols that embody temperature and symptom screening to make sure they don’t current any signs or have had any recognized publicity to Covid-19. Visitors can choose to do a straightforward on-line self-assessment.
The golden rule is not any masks, no entry. Masks could be eliminated when consuming and ingesting in eating places, or within the privateness of rooms, however they must be worn in any respect different occasions.
70% alcohol-based hand sanitisers are used throughout all Solar Worldwide properties both within the type of hand activated or foot activated units. The place applicable, moist wipes are additionally supplied.
All continuously touched surfaces are disinfected usually all through the day though continuous analysis is being achieved to determine new info and merchandise which could be extra resilient and longer-lasting.
The check-in service will likely be as contactless as attainable. The place this isn’t attainable, all touched objects akin to pens, card machines and the counter are sanitised between use. Porters solely deal with baggage if particularly requested to take action and once they do, baggage handles are sanitised earlier than carrying them.
All non-essential gadgets akin to scatter cushions, décor objects, magazines and flowers have been eliminated. In rooms, cushions, extra pillows and blankets have been eliminated and solely obligatory gadgets stay (akin to glasses, cups, spoons). These will likely be changed between every visitor’s keep or with clear gadgets for longer-staying friends.
The turndown service has been discontinued in all resorts however could be requested for 5-star lodge properties. All linen can have been laundered – within the optimum temperature – and sealed in plastic beforehand. For lengthy period stays, the cleansing service may even be delayed by two to a few days or will likely be achieved on request solely.
Desk cloths have been changed with disposable placemats. Cutlery is now sealed and positioned in particular person envelopes whereas reusable glass will likely be used wherever attainable. Breakfast and dinner buffets are both served in pre-packed particular person parts – suppose particular person pots, particular person juices – or plated by an worker from behind a bodily barrier after which handed to the client. Beverage service may even be dealt with by our pleasant workers.
After every visitor checks out, rooms are totally cleaned and disinfected earlier than being sealed for the following visitor.