The word “training” is often associated with boring classes we have to watch at the start of a new job. But the truth is that training is far more than that. Updating our skills in the workplace and understanding new technology is incredibly important; whether you’re operating heavy machinery, working in healthcare, or moving goods around the world, it’s vital.
Despite its importance, barriers to training remain and have significant consequences for employees and the success of their companies.
Of the many things we learned from 2020, one of the most apparent is that digitization of learning cannot be delayed any longer. As a society, we cannot take the risk of forgoing training when in-person instruction is no longer available. And we are past the point of expecting virtual training to just take place on a laptop. We are at a critical junction where companies need to get creative in how, when, and where they make training available. If they don’t, the physical barriers that have persisted for years will only get worse.
Long before the global health crisis forced workspaces and in-person educational institutions to go virtual, there is one company that championed virtual training for enterprise organizations. ExpertusONE, offers a comprehensive Learning Management System (LMS) that is truly digital, making it easily scalable and accessible across multiple platforms.
The numbers speak for themselves: ExpertusONE experienced a 63% increase in video classes and 71% more video content created compared to 2019. Virtual instructor-led training classes saw a 92% increase, with 59% more self-paced learning courses created. Course participants also benefited, as the platform received a 49% increase in WBT (web-based training) completion rates.
So, how did ExpertusONE quietly transform into an LMS leader, especially within an industry experiencing unprecedented noise? And, what can we learn from them?
Reduce friction whenever possible
ExpertusONE has the benefit of hindsight (with a 22+ year history) and foresight (their platform is designed to handle new and evolving channels for enterprises to train their employees). While many companies struggle with getting their teams motivated for training – even when they are required – this platform significantly reduces barriers and friction, making it more readily embraced by an employee base.
Overcoming physical barriers to adoption is the hardest challenge that companies face in getting their employees trained. Employee motivation is a major factor that cannot be overstated. Companies spend upwards of $370 billion annually on training, and according to Harvard Business Review, many aren’t getting a good return on their investment (because employees often revert to their old ways of doing things). What’s learned in training needs to be maintained and if there are barriers to being trained, employee buy-in will not be as strong.
By allowing training to be easily configured and tailored for specific workforces, ExpertusONE is helping companies increase adoption at all levels. Leading insurance solutions providers for the education, public sector, automotive and healthcare industries saw a 38% increase in adoption with the ExpertusONE LMS and a 20% uplift in their sales team’s productivity due to expanded access via the company’s Salesforce app. Easy access to learning resources on Salesforce meant the sales team could readily apply their learnings in the context of their routine work.
Provide an on-demand experience
We already live in a world where digital platforms are everywhere and accessible 24/7. To boost participation in training, companies need to meet their employees where they already are. Training should be easy to access and available on-demand, and when it is, there can be very positive implications. For example, research has shown that use of technology for onboarding and training is preferred by 90% of employees in the healthcare, logistics, and manufacturing industries. Many of these employees are not working behind a desk every day and so when critical training is available on their phones, through Salesforce, through Slack, and even Facebook, participation will increase substantially.
ExpertusONE is also helping companies tap into the growing desire among workers to obtain supplementary skills and required certifications. A global leader in power and automation technology has been using the ExpertusONE platform for years. One of the many programs that was transitioned from in-person to virtual instructor-led training last year was a program for becoming certified in Robot Maintenance and Robotic Programming. World-class instructors deliver virtual courses, training resources and qualification assessments using the ExpertusONE platform.
Invest in your team
The Covid-19 pandemic advanced years of economic shifts, requiring many employees to be retrained for new skills. As the economy settles into a new reality and company budgets recover in 2021, training will become an even more important conversation for laid-off employees who are re-entering the workforce. Companies that put a robust system in place – through a Digital Learning Platform (DLP) – will be at an advantage.
For example, a technology company providing Augmented Reality, Industrial IoT, PLM and CAD solutions to the industrial sector has seen an increase in the number of customers investing in their employees’ continued development. In these industries, where development moves fast, putting staff training goals on hold was not an option. Pre-Covid, employers always sent staff to outside training or brought an instructor on site. Today, employers see their manufacturing and engineering staff get skilled up 25% faster with online courses, powered by the ExpertusONE platform, compared with in-person training. For many engineering personnel, going through the training and passing the certification exam grows their skills, which helps the company and adds value to their career paths.